CEO March Message

Since we are a cooperative, Hill County Electric (HCE) has a different way of operating. HCE continues to learn from you, our members about what is important to you. HCE was built by the communities we serve, for the members we serve.

In December HCE sent out a survey to our members asking if you were aware of programs we offer and a few questions on how you use your electric service. Thank you to everyone who returned the survey, the response was overwhelming! The data we collect from these kinds of surveys, helps us plan for current and future offerings.

We constantly work to improve the efficiency in how we operate. To do this, HCE needs to have up to date data so we can continue to provide the high level of customer service that our members expect and deserve. Accurate contact information can help HCE improve not only customer service, but also communications for reporting and repairing outages.

We do our best to maintain service, but occasionally it is necessary for HCE to plan outages to update, repair or replace equipment. If we have your current contact information, HCE can provide advance notification to affected members through automated phone messages or emails. Be assured, HCE will never share your information with any third parties, it is only used to send important information to you.

Here are a couple of ways you can update your HCE contact information:

• Email your account name, account number, current billing address, phone number (please specify mobile or landline) and email address to This email address is being protected from spambots. You need JavaScript enabled to view it..
• Complete the contact update form at http://www.hillcountyelectric.coop/customerinformation-update.
• Update you mailing address on the back of your payment stub.

 Stay connected with us through our Facebook page, website or in person. We are listening!