Past Due Policy

What is the policy regarding residential collections?

Past due accounts will be sent a disconnect notice after the fifteenth day following the billing date. Member accounts that remain delinquent or do not have a payment arrangement established with the Cooperative will be subject to disconnect without further notice on the specified disconnect date. Failure to comply with the payment arrangement will result in disconnection of electric service without further notice.

In order for the account to be reconnected, the member must pay all billed charges, disconnect and reconnect fees and possibly a security deposit.  

If the member requests their service be reconnected during non-business hours, they will be charged a minimum of two hours of after-hours fees in addition to the standard reconnect fees.

What if I don’t pay my bill on time?

When a meter is disconnected for non-payment, the member will be responsible for paying a $50 fee plus the balance in full and possibly a security deposit before electric service will be restored.

Disconnect Fee:
$25 per meter

Reconnect Fee:
$25 per meter

Security Deposit for Non Electric 
Heat Users:
$200 or two times the monthly average from the last year, rounded to the nearest ten dollar increment.

Security Deposit for Electric 
Heat Users: 
$450 or two times the monthly average from the last year, rounded to the nearest ten dollar increment.