CEO February Message - 2025

At Hill County Electric, we prioritize our commitment to delivering reliable service and ensuring our members are kept informed, especially during unforeseen circumstances like power outages. We are excited to announce the launch of our new Outage Management System, which is available on our website 24/7. This tool is designed to provide you with more timely and accurate updates regarding outages in our service area.

As an electric cooperative, we understand that power outages can be incredibly inconvenient and disruptive. They are events we do not take lightly, and we are constantly seeking ways to minimize their occurrence. HCE’s proactive pole testing and replacement program is one of the ways that we try to minimize outages.

Our webpage-based outage management system not only allows us to track outage reports and restoration efforts in real-time but is also useful in helping keep you informed with the most current information. Our goal is not only to respond more efficiently to outages, but also to improve your ability to check on the status of an outage.

While we wish it were possible to prevent all outages, we recognize that they are a part of our service landscape - whether caused by severe weather, equipment failure, or other environmental factors.

We encourage you to visit our website at www.hcelectric.com, and click on the Outage Information tab. There you will find the number to call and report an outage 24/7, as well as the ability to check the status of our current outages. The HCE team of dedicated employees are also available to assist with any questions or concerns you may have.

At Hill County Electric, we are committed to improving our service and enhancing your experience. This new outage management system is just one of the many steps we are taking to ensure that you, our valued member, receive the best possible service.

Thank you for your continued support and understanding as we work to better serve our members!